Archive for August, 2009

Spam Poetry: Springtime for Twitter

Published at August 17, 2009 in general and spam poetry. 0 Comments

From: Kathie Lugo «siphono@redvips.com»
Subject: Springtime for Twitter
Date: April 23, 2009 3:21:12 AM PDT

and that made me think of all the insomniatic nights that she stayed up with me and mirrored my every move and snuggled me right out of my anxiety into dreamland long after grant and cate had drifted off

what do you look for in a best friend

the girl loves a project i mean LOVES it was like so fun to her to print them off plan how she wanted to present them go to the store for candy sign and put them together she just bossed me around and made sure i tied the string right

1 luce 2 Untitled 3 Working 4 Stove Top

i couldnt find a video of him performing it but listen to the lyrics

ten months after we were married i was a stay at home mom living the student life again while grant went back to school a few months later another unplanned event- my mom passed away suddenly

me um we didnt have disney games when i was five
we lived on a corner in a typical oc tract neighborhood

i really really need my bedroom to be simple and uncluttered and white for calming purposes you know what i mean
from toast

all the sudden im 30 i thought id be driving a mini van full of kids and happily decorating my own home but life has shown me again that i am not in control and as i wait for more children and a sense of being settled

what im listening to this morningagain

my room is clean and im knitting

like this one for instance my older brother uploaded it while reminiscing about the old buggie he rebuilt in the 80s

cate and i went through some of the free options around the web for valentines to download and print

breakfast i always have two eggs and salsa always i dont really get sick of it and it would really stink if i did because theres not a lot out there for breakfast actually when you are at your ideal weight and ovulating regularly you can have any kind of whole grain hot cereal without a problem you know steel cut oats etc i am not quite there yet berries and grapes are pretty low on the glycemic index and i have those too oh and i love cottage cheese with fruit
snacks NUTS i would die without nuts i love roasted almonds cashews peanuts i also love those roasted edamame they taste like nuts even though theyre not and nuts taste really good with a few slices of swiss cheese also deli meat slices celery with peanut butter on it a few whole grain crackers with cheese beef jerky sugar free snack packs stuffed mushrooms hard boiled eggs string cheese protein bars crudites and more NUTS

plan to be surprised

off to the kindergarten valentines day party

i never thought life would then take me to utah to attend byu and then off to serve as a missionary for a year and a half but it did and it was hardest most surprising most rewarding experience of my life

What Twitter does for customer service

Published at August 13, 2009 in general. 0 Comments

Within a day of posting both tirade and tweet against them, Simplenote’s devs contacted me directly via Twitter reply, blog comment, and personal email apologizing for the password change user-experience, and pledging to fix it for the next build. It’s already been fixed, and I’ve been using Simplenote non-stop ever since.

Fact is, Simplenote’s devs did exactly the right thing. They addressed the problem directly, and humanized themselves. And they did it using Twitter, the humanizing service.

I like referring to Twitter as a “flattening” kind of platform. It’s the type of site where Shaquille O’Neal can have the same banal posts about sandwiches as this person. It proves that celebrities are (spoiler alert!) people too, and it’s where people go to interact with other people, on an uninteresting, sammich-eating level.

So when a company tweets at you — and especially when they @reply to you — it doesn’t feel like a company. It feels like a person. And the weird thing is that it happens a lot.

On my account alone, I’ve gotten replies to complaints/concerns/questions lobbed at game studios, ISPs, software devs, WWDC party hosts, business card printers, and even, erm, artsy erotica sites. Every time, the attention paid on a single-customer level is surprising, and even frustrating experiences and lame parties just feel better when someone makes that tiny effort.

What does Twitter do for customer service? It makes it not feel like customer service; it makes it feel like people. And that’s kinda cool.